TJX Store Manager Job Description
- Create an environment that fosters open and continuous communication and information sharing among all Associates, Coordinator and Management through leadership, commitment and strong communication.
- Praise and recognize efforts and results by providing timely feedback to Management team, Coordinators and Associates. Counsel and provide disciplinary actions to Assistant Managers if required.
- Create and maintain a positive environment.
- Validate “Great Place to Work” initiatives are in place.
- Empower your Assistant Managers by having them facilitate portions of store visit walkthroughs that are applicable to their area of expertise if they are in during the visit.
- Review Recruitment Forecast Worksheet
* with the AM of Operations or the AM of Customer Service and Operations to ensure the right store structure is in place.
- Create and execute an effective annual People Plan
* that supports growth and review with your District Manager.
- Create and maintain active Development Plans
* for self, all Managers and Coordinators.
- Prepare and conduct Assistant Managers evaluations and review all hourly store Associate evaluations.
- Identify, evaluate and resolves Associate and Management issues.
- Maintain and support company values, leadership competencies and cultural factors, code of conduct and maintenance of a risk-free environment.
- Execute and support terminations according to company policy and procedures.
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- Conduct weekly meetings with all Assistant Managers and Coordinators to set goals, provide direction, coaching and leadership. Refer to Management Meeting Guide
- Make & communicate strategic decisions by identifying, communicating and creating action plans for; upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives that require forward planning.
- Manage store visits from Regional Teams, District Managers, Home Office or any other visitor, be prepared with your stores current state and future goals and challenges for; sales, productivity, event execution and operational issues.
- Conduct walkthroughs with the respective Assistant Managers to identify and determine opportunities or trends to drive sales. Have the Assistant Managers lead the conversation and provide coaching and support when required.
- Support changes to merchandising guidelines and floor flexing to generate sales or meet inventory needs.
- Identify and communicate recommendations to DM and/or Business Development on merchandise mix, inventory levels and customer demographics and/or when sales have been impacted due to cannibalization, market or competition changes.
- Periodically complete a competition analysis of other retailers pricing, presentation and customer service.
- Adhere to all TJX policies and procedures.
- Validate CRT’s
* assigned are completed to standard.
- Execution all policies and procedures to reduce risk and expense, example; following store opening and closing procedures.
- Execute Master Store Tour
* weekly on Mondays and discuss assignments during management meetings.
- Store execution of (including report analysis, validating program meetings, conducting walk-throughs, audits, etc.) all TJX Canada programs.
- Accountable to deliver established store targets and goals.
- Analyze and communicate to Management team actual store payroll and controllable expenses against store budgets and make appropriate adjustments and/or decisions.
- Conduct walkthroughs with external cleaning company and ensure standards are met prior to signing off the cleaning sheet. Escalates any issues to the maintenance department.
- Provide Customer Satisfaction results (successes and challenges) to all Associates and share action plans for maintaining a high level of Customer Service. Utilize Customer Response Management tools to identify areas of opportunity and create action plans with the AM of Customer Service or the AM of Customer Service/Operations as required.
- Support and execute the Joy Project
* to drive the importance of building strong connections between Managers, Associates, and Customers.
- Participate and lead the effective execution of the Manager On Duty (MOD) program
- Accountable to achieve established customer service metrics.
- Provide leadership to Assistant Managers and Associates on delivering excellent customer service.
- Identify business opportunities through communication with customers and recommend changes that are appropriate to your District Manager.
- Adhere to all TJX policies and procedures and guide execution that impact customers in a respectful and friendly manner.
Sounds rather challenging and exciting, right? Let’s hope so, because if it sounds easy or boring, there’s a good chance this job isn’t for you. But if it does sound right for you, here’s why we know you’ll be able to handle those challenges.
- College Diploma or University degree preferred; minimum requirement high school education
- Related work experience
- Demonstrated ability to plan, prioritize, lead large groups, develop people, execute
- Ability to problem solve; high degree of decision making, and able to prioritize in a fast paced and changing store environment
- 5 years minimum in a leadership capacity
- Directly responsible for sales of $8M to $20M+
- Responsible for up to 80 Associates
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