SMART Technologies Job Application Process
SMART Technologies Job Application ProcessYou can get the chance to work at SMART Technologies by applying online. Below, you can find the detailed information about the hiring process of SMART Technologies which offers entry-level and managerial positions.
SMART Technologies, is a Canadian company headquartered in Calgary, Alberta, Canada and wholly owned by SMART Technologies Inc. Founded in 1987 SMART is best known as the developer of interactive whiteboards branded as the “SMART Board”
Apply Online SMART Technologies Jobs
You can be a member of SMART Technologies family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application SMART Technologies where you can find out more about the position for which you want to apply.
Customer Support Specialist
Reporting to the Manager, Customer Experience, you will serve to improve the overall customer and channel experience by working directly with our resellers, customers and vendors to ensure that all operational procedures and practices related to RMA activities are carried out in a timely and accurate manner. This position also assists with RMA requirements from third-party vendors. This is a Limited Term position, 6 months to a year long.
Duties and Responsibilities
- Providing professional service by responding to and processing incoming calls/emails from channel partners (resellers), customers (end users) and internal teams in a call center environment.
- Working with additional SMART teams to resolve customer and channel inquiries as needed.
- Tracking and support Channel, RMA and sales activity and following up on outstanding issues with customers and resellers to ensure that their cases have been resolved
- Asking probing questions to understand customer concerns to ensure quick and accurate resolution.
- Ability to showcase companies value proposition in all interactions.
- Ensure open, positive, collaborative communication with stakeholders.
- Participating in the creation and improvement of departmental policies and processes
- Work collaboratively with teammates to ensure a timely and consistent customer experience.
- Provide process and use guidance for SMART applications, databases, and other applications or tools used by team members to perform RMA functions effectively
- Identifying areas where training or process changes can be made to increase the effectiveness of our support to our partners and customers.
- Performing other duties as required.
Education and work experience
- Minimum two years customer service experience in a call center
- Telephone support skills and excellent written communications skills
- Certificate in business degree or diploma or combined experience in a related industry.
- Strong skills in Microsoft® software, including Excel®, Word and Outlook®, and a solid understanding of the Internet
- Excellent organization, communication and multitasking skills
- High degree of comfort operating in a fast paced environment, able to multi-task, positive attitude, results oriented, creative problem solver, and high energy
- Teamwork, interpersonal and communication skills and the ability to work effectively with a wide range of individuals.
- Strong follow through skills and a drive to ensure every service issue is fully resolved.
Supervision
- This position has no direct reports
Working conditions
- Office-based role, fast-paced work environment
Sales Development Representative
Reporting to the Director, Education Sales remotely, you will be responsible for growing SMART’s education sales within your region. This field-based position will focus on new customer acquisition. Identifying and contacting prospects through an outbound approach, working as a liaison between sales and marketing teams.
Focus will be broken down into three major areas:
1. Lead qualification and distribution
2. Cold Calling as part of a specific regional calling campaign including software renewals
3. Sales coordination around specific sales activities including shows, demos, and software coordination. You will be responsible for meeting weekly calling expectations, exceeding monthly, quarterly, and annual targets and growing business relationships within your defined areas.
Duties and Responsibilities
- Service inbound leads and renewals with a focus on engaging and qualifying prospective customers.
- Execute outbound strategy to prospects via research, cold calls, emails, and social media
- Qualify leads before distribution to Education Sales Consultant and Channel Manager
- Report on lead qualification and call activity in CRM and territory calls
- Research prospects via web, social media, historical sales data, etc.
- Coordinate and execute pre/post event show outreach strategy
- Meeting and exceeding sales targets for specific region or area assigned
- Participate in specific calling campaigns to drive overall sales for software as well as leads for field based opportunities
- Calling on specific site/school based opportunities within named Districts where funding resides at the site base level
- Targeting smaller districts where SMART has limited field or channel coverage – hunting for smaller opportunities to bring to immediate closure and or larger opportunities that need to be turned over to a field base representative
Education and work experience
- Degree in business, marketing, or a related field
- Entry level- 1+ years experience in sales preferably in an inside sales position calling directly into customers
- Strong interpersonal, written and verbal communication skills, and the ability to work effectively with a wide range of individuals and teams remotely
- Demonstrated reasoning and problem-solving abilities with a high level of self-motivation
- Strong time-management and planning skills
- High degree of comfort operating in a fast-paced environment with changing priorities and deadlines
- Ability to approach tasks with a positive attitude while focusing on results with a strong sense of urgency towards reaching goals
- K-12 Education and technology acumen a strong plus
- A valid passport, or no impediment to obtaining one
- Experience with Excel, CRM, and social media
- Experience with social media
Supervision
- This position does not have any direct reports
Additional Details
- Field-based role, fast-paced work environment
- Travel may be required up to 25%
- A valid passport, or no impediment to obtaining one
Pricing Analyst
Responsible for managing the complete cycle of the bid response process, which includes researching and compiling content for request for proposal (RFP) documents and bid proposals. In addition, will participate in reviews and recommendation of existing product pricing; preparing pricing for bid responses and ensuring effective price positioning for bids and other special pricing situations; maintain pricing in SMART’s various systems.
Duties and Responsibilities
- Assist pricing management & optimization team with implementation of pricing strategies for bid responses or other special pricing situations
- Research, identify and track potential bid opportunities
- Analyze RFPs and prepare summaries of proposal requirements
- Assist and support in the creation of professional and comprehensive bid proposals for customers
- Working with other departments to ensure that consistent and accurate information about SMART and its products is conveyed in RFP responses
- Consulting with field sales staff about RFPs and special pricing requests
- Contribute to administration of government contracts
- Participate in post-bid and decision-response debriefing sessions
- Tracking bid-related activities and pricing
- Evaluate, review and prepare special pricing approval letters
- Maintain and update price list on SMART’s channel partner portal
- Maintain pricing in SMART’s various systems
- Maintain special pricing in ordering systems
- Assist with pricing rebates
- Track, record and report on competitive pricing
- Maintain detailed and up to date process documents for your area of knowledge
- Performing other duties as required
Education and work experience
- Post-secondary education completed in business administration, sales or marketing
- Strong skills with Microsoft® Excel® , MS Word® and PowerPoint® software
- Experience in a pricing and/or bid-desk role with strong research, reporting and writing abilities and keen attention to detail.
- Direct experience preparing and analyzing professional and competitive bids
- Strong written and verbal communication skills.
- Excellent interpersonal skills and the ability to work in a cross-functional environment; ability to collaborate and gather information from various departments within the organization.
- Strong commitment to ensuring deadlines are observed and achieved.
Supervision
- This position does not have any direct reports
System Validation Specialist
SMART is hiring a multi-disciplinary Verification and Validation Specialist to join our System Validation team. In this role, you will be a key member of the Product Development team and will be responsible for providing expertise and support to ensure the successful delivery of Product Development projects. You will be responsible for the planning and execution of design reliability, verification and validation activities, driving technical issues to resolution, and for effectively communicating with a cross functional team audience.
Responsibilities and accountabilities
This position will focus on the design verification and validation of system and component level physical hardware in an R&D lab environment. Responsibilities will include:
- Verification and validation of fully integrated system (hardware, firmware, and application software):
- Verification and validation of systems based on product requirements, technical specifications and usage scenarios
- Verification of hardware, firmware, and software interactions at the sub-system and system levels
- Define, document, and execute test cases in a lab environment. This includes the documentation, analysis, interpretation, and recommendation generation based on the test results.
- Write defect and test summaries and test reports to demonstrate progress and communicate this as required
- Manage product defects and technical issues, driving them to resolution with the appropriate development team.
- Participate in product reliability testing:
- Test plan development
- Test plan execution
- Test plan automation
- Develop software and hardware tools to support design verification activities
- Automation of test cases using LabView, C++, Java, or Python
- Participate in debugging and root cause analysis to support the resolution of customer and manufacturing related escalations.
- Communicate risks, impacts, and mitigation plans quickly, calmly, and effectively
- Work alone or as part of a team consisting of internal and external employees.
- Share knowledge and skills with other team members
- Perform other duties as required.
Supervision provided and received
- The candidate will report directly to the Manager, Systems Validation and Test Engineering.
Working conditions
- The candidate will work in both an office and a laboratory environment.
- Ability to work flexible non-core business hours with international parties.
- Some domestic and international travel will be required. A valid passport or ability to obtain one is necessary.
Education
- University degree or technical diploma in Electronics Engineering or Computer Engineering or a related discipline.
Required Technical Skills & Experience
- Experience in testing systems from both a hardware and software point of view
- Experience programming with C++, LabView, Python or Matlab
- Experience installing electronic systems, particularly audio and video systems
- Strong problem solving, troubleshooting and analytical skills.
- Excellent communication, influencing, decision making, and critical thinking skills
- Experience with iOS and Android is an asset.
Critical “Other” Elements
- Ability to work effectively both independently and in a team environment with minimum supervision
- Demonstrated ability to quickly learn about new technologies and products
- Enthusiastic and positive attitude
- Interested in learning new skills
- Demonstrated ownership of work assignments
SMART Technologies Application Form/PDF
You can check whether there is printable application form available for SMART Technologies and you can download it if there is one. You can either submit the application form in person or you can send it via email.
How to Apply for SMART Technologies Jobs;