Shaw Direct Job Application

Shaw Direct Job ApplicationOnline Job Application Process

You can get the chance to work at Shaw Direct by applying online. Below, you can find the detailed information about the hiring process of Shaw Direct which offers entry-level and managerial positions.

Here at Shaw, our culture is founded on creating workplaces where our employees want to build their careers. We know that behind every great company is an ever greater team, and to keep and obtain the top employees we need to be a top employer. The strength of our company comes from our 14,000 employees. Shaw is a leader in the telecommunications industry, blazing trails in technology and growing our services – all creating new career opportunities for talented people like you. Through our various businesses, we operate from coast to coast providing our employees with a variety of career growth opportunities.

Apply Online Shaw Direct Jobs

You can be a member of Shaw Direct family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application Shaw Direct where you can find out more about the position for which you want to apply.

Plant Operations Coordinator

The role

As a Plant Operations Coordinator, you will work with the Plant Operations team in the Lower Mainland. Reporting to the Plant Ops Supervisor in the Lower Mainland, you will be responsible for the Fibre Team’s resource management, stat tracking, contractor support, project timelines and budgets.

A typical day

A typical day for this role is managing resources and timelines for the Fibre teams; including tools, stock ordering and tracking of all projects. Additionally, you will be responsible for timeline management, scheduling and issuing work, invoicing, stat tracking, and collecting as-builts for builds. You will be required to travel to different offices in the Lower Mainland to connect with the Fibre teams, and to provide admin support. Plant Ops is a very dynamic, fast paced, and fun environment. You will work collaboratively with the Plant Supervisors, Foremen, Project Managers and Planning team to ensure timelines are met, and resources are available at the right time.

Your skills/experience

• Experience in coaxial and fibre optics knowledge or construction would be considered an asset
• Excellent written and verbal communication skills
• Excellent organizational abilities
• Strong working knowledge of Windows and the Microsoft Suite of products
• Goal oriented with the ability to work in a fast paced and rapidly changing environment
• Self-driven and highly motivated with the ability to work well within a team environment or alone
• Adaptive, quick learner, exceptional organization and reporting skills with the ability to have attention to detail while multi-tasking
• Maintain a valid driver’s license and must provide a driver’s abstract annually
• Flexibility to take on other duties or tasks as needed
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Service Specialist

The role

As an essential part of the Shaw Retail team, you will be the go-to person for our customers to provide simple solutions for complex issues.

You thrive in an environment that changes daily and constantly provides a new challenge. A positive “can-do” attitude and desire to be at the leading edge of change makes you the ideal individual. Your career has taken you this far, let Shaw help you take it to the next level!

A typical day

As a Specialist, you will…

• Provide pleasant, professional and knowledgeable service to facilitate a “WOW” customer experience
• Troubleshoot and resolve technical and order entry issues
• Promote the features, advantages and benefits of Shaw products and services to our customers while delivering an exceptional customer experience
• Various other duties as required

You will be part of a team that drives sales by leveraging expert knowledge of our products and services. Your focus will be to demonstrate to customers the full value of their connectivity solutions. You have excellent verbal communication skills that allow you to encourage unscripted, organic and engaging conversations with customers.

You will be empowered to make decisions, motivated and driven to make a difference. You strive to reach your personal and professional objectives and want to be a part of a team that celebrates success together.

Your skills/experience

• Team player with excellent negotiation, problem solving and organizational skills
• Self-motivated, goal driven, and career oriented with the ability to work in a dynamic environment that continually evolves to serve our customers better
• Experience working within a fast-paced environment where customers can expect prompt and personal service
• Ability to work flexible shifts, including evenings, weekends and statutory holidays
• A positive attitude that will enable you to resolve challenging situations with integrity, empathy and sincerity

As an individual passionate about technology you are the expert on Shaw’s latest innovations. You are flexible, adaptable and always ready to lend a hand.

Other details

This position is location specific.

This position requires the successful completion of a criminal background check.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

Retail Specialist

The role

As an essential part of the Shaw Retail team, you will be the go-to person for our customers to provide simple solutions for complex issues.

You thrive in an environment that changes daily and constantly provides a new challenge. A positive “can-do” attitude and desire to be at the leading edge of change makes you the ideal individual. Your career has taken you this far, let Shaw help you take it to the next level!

A typical day

As a Specialist, you will…

• Provide pleasant, professional and knowledgeable service to facilitate a “WOW” customer experience
• Troubleshoot and resolve technical and order entry issues
• Promote the features, advantages and benefits of Shaw products and services to our customers while delivering an exceptional customer experience
• Various other duties as required

You will be part of a team that drives sales by leveraging expert knowledge of our products and services. Your focus will be to demonstrate to customers the full value of their connectivity solutions. You have excellent verbal communication skills that allow you to encourage unscripted, organic and engaging conversations with customers.

You will be empowered to make decisions, motivated and driven to make a difference. You strive to reach your personal and professional objectives and want to be a part of a team that celebrates success together.

Your skills/experience

• Team player with excellent negotiation, problem solving and organizational skills
• Self-motivated, goal driven, and career oriented with the ability to work in a dynamic environment that continually evolves to serve our customers better
• Experience working within a fast-paced environment where customers can expect prompt and personal service
• Ability to work flexible shifts, including evenings, weekends and statutory holidays
• A positive attitude that will enable you to resolve challenging situations with integrity, empathy and sincerity

As an individual passionate about technology you are the expert on Shaw’s latest innovations. You are flexible, adaptable and always ready to lend a hand.

Other details

This position is part time and temporary for a 12 month period.

This position requires the successful completion of a criminal background check.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

Help Desk Specialist

Job Description

Freedom Mobile is transforming the Canadian wireless industry by ushering in a new generation of mobile plans that are unmatched by any competitor. We are rapidly increasing our subscriber count and need talented professionals to help drive our vision at becoming the best in class mobile operator in the country! Be a part of something truly special and experience why Freedom Mobile is the fastest growing telecom company in Canada!
We believe an inclusive workforce fosters diversity of thought and perspective, and our different perspectives create better solutions. We invite all qualified individuals to apply.

Career Opportunity: Help Desk Specialist

We are currently recruiting for a Help Desk Specialist to join our Toronto Office on a Full-Time basis.
You must be available to work during our operating hours Sunday to Saturday between 9:00AM – 12:00AM
(7 days a week)

Position Overview

• Serve as an ambassador to assist Retail and Call Center agents with all customer inquiries
• Provide support to internal and external stakeholders while ensuring a positive customer experience
• Respond and resolve all escalated customer issues through strong negotiation and decision making skills

A Day in the Life

• Assess and validate all incoming reports regarding wide-spread issues and act as liaison between departments to coordinate immediate resolution
• Submit and follow up with port requests by other providers in a timely manner
• Work with CRM to validate, create and escalate Service Request tickets for timely resolution
• Stay up to date on new products, services, promotions offered and assist with any incoming inquiries
• Communicate effectively and professionally with internal and external callers about our services and hardware options
• Facilitate and provide a high level of customer service through the “learning” and “needing help” process with Call Centre agents and customers
• Work with Freedom Mobile customers to ensure that all of their technical issues are resolved using the tools provided to you and by interfacing with other departments and vendors
• Accurately and efficiently assess customer’s needs to assist them in resolving their issue including troubleshooting wireless services, wireless handsets, data devices, personal computer software and hardware
• Corresponding with customers, vendors and other departments via phone and email
• Interface with other departments and vendors, where necessary, for case resolution
• Report any issues to the Supervisor to assist in developing and improving processes to maintain the highest level of customer satisfaction and accuracy
• Work with the customer to resolve their issue and ensure that every customer interaction is in alignment with our values
• Follow-up with customers within the agreed timeframe and meet all commitments
• Accurately and efficiently capture data within the relevant systems
• Ensure issues are escalated when appropriate to ensure that customers are receiving the best service possible
• Participate in team meetings and on-going training sessions
• Developing and maintaining internal and external documentation
• Adhere to Customer Care department policies, procedures and standards
• Other duties as requested by the Team Lead or Manager

Skills and Competencies

• Team Work – able to work independently and in a team environment
• Problem Solving – analytical and have great mathematical skills
• Communication – should have excellent oral and written communication skills along with solid negotiation skills
• Cooperation – pleasant with others on the job and displays a good–natured cooperative attitude
• Reliability – responsible and dependable, and fulfilling obligations
• Service Orientation – sensitive to other’s needs and being understanding and helpful on the job (Empathy)
• Highly analytical with a strong understanding of current offerings and plan compatibilities
• Highly motivated and creative with the ability to work successfully under pressure with little supervision
• Solid understanding of Single View and account management tasks
• Effective time management, multi-tasking capabilities with strong attention to detail
• Technical Orientation- knowledge of wireless networks and devices as well as the ability to research and resolve problems using a variety of technical resources and tools

Experience

• At least 3 years of experience in a customer care or customer facing role
• Previous experience in Technical Support, Help Desk or Warranty/Service Centre environment
• Previous wireless telecommunications experience
• Basic knowledge of cellular network methodology
• Working with CRM and trouble ticketing systems
• Knowledge of Windows XP, Windows 7, Windows Vista and Mac OS X
• Knowledge of mobile operating systems including Android, iOs, Windows etc.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Powerful problem solving / troubleshooting skills
• Knowledge regarding LNP and associated industry-wide processes
• Knowledge of Syniverse Crossroads an asset
• Solid Understanding Telecom billing (Single View)

Education

• Bachelor’s degree an asset.

We are building a team of talented people who want to connect to a career without limits and help change Canadian wireless. Join us! For more information on Freedom Mobile and to view our other opportunities, please visit www.freedommobile.ca/careers.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background and credit check.

Freedom Mobile is a subsidiary of Shaw Communications

Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Broadcast Services. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

Shaw Direct Application Form/PDF

You can check whether there is printable application form available for Shaw Direct and you can download it if there is one. You can either submit the application form in person or you can send it via email.

How to Apply for Shaw Direct Jobs;

http://shaw.njoyn.com/CGI/xweb/Xweb.asp?tbtoken=Yl9ZQFUSN21way4lLkAuJF4uJS5ALiReTSFJZiFJBnlddVlfbydXISoRe2FQLTATXUBvBmAHPApXVRJXSj5l&chk=dFlbQBJf&page=joblisting&CLID=21753

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