Online Job Application Process
You can get the chance to work at Payfirma by applying online. Below, you can find the detailed information about the hiring process of Payfirma which offers entry-level and managerial positions.
KNOWLEDGE IS POWER
We have a modest but burgeoning library, monthly book club, and education fund for conferences and courses because we are avid supporters of your learning and development.
ABI: ALWAYS BE INNOVATING
While we like to indulge in some fun here and there (spontaneous Nerf gun fights are not uncommon), we work twice as hard. We’re changing the payments game and that doesn’t come overnight.
We want you to be healthy and happy so we offer an extended medical, dental, and vision package and 4-weeks vacation for every employee so you can rest and refresh.
MORE THAN JUST A JOB
Whether it’s ensuring merchants get the support they need or helping them find the best solution for their business, we truly love helping our merchants start businesses, grow businesses, and build great companies.
Apply Online Payfirma Jobs
You can be a member of Payfirma family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application Payfirma where you can find out more about the position for which you want to apply.
Client Services Representative
Payfirma is an award winning payments startup based in Vancouver, BC. We develop amazing payment technology that enables businesses to accept debit and credit cards in their stores, online, or on their mobile devices.
The Client Services Representative will act as an advocate for our clients and their day-to-day needs. This individual will provide legendary customer service to existing and potential Payfirma clients to help grow and accelerate their business. Daily responsibilities will include answering calls, chats and emails on our inbound support line, assisting in escalated support cases specifically regarding billing and account maintenance needs.
This isn’t just another customer service position. The individual best suited to this role will be proactive, creative and outgoing. We want you to push the boundaries, and help make Payfirma’s products and service the best in the industry. Make truth a priority, be inquisitive, and challenge everything until you honestly believe it as truth.
Serve as a customer facing resource for all account inquiries
Provide exemplary support for all Payfirma products and services through phone, chat or email channels
Document all incoming cases and interactions and clients to provide the customer service team
Develop relationships with clients and accelerate business through suggestions based on Payfirma principles and services
Develop and execute initiatives to reduce support inquiries and increase customer happiness
Meet and exceed individual and team targets on customer satisfaction, response time and churn rate
The start time for this position is 6:00AM Monday to Friday
Skills and Experience
Exceptional communication skills, both written and verbal
Previous experience in a billing, finance or accounting field
A proven track record of delivering outstanding customer service
Flexibility to adapt to a constantly changing environment
Exceptionally strong work ethic and ability to be flexible on working hours
Positive, energetic and outgoing personality
Business level French language skills would be an asset
Payfirma Application Form/PDF
You can check whether there is printable application form available for Payfirma and you can download it if there is one. You can either submit the application form in person or you can send it via email.
How to Apply for Payfirma Jobs;