H&M Job Application

H&M Job Application Process

You can get the chance to work at H&M by applying online. Below, you can find the detailed information about the hiring process of H&M which offers entry-level and managerial positions.

Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. H&M and its associated companies operate in 62 countries with over 4,500 stores and as of 2015 employed around 132,000 people. It is the second-largest global clothing retailer, just behind Spain-based Inditex (parent company of Zara). The company has a significant on-line presence, with on-line shopping available in 33 countries.

H&M Job Application

Apply Online H&M Jobs

You can be a member of H&M family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application H&M where you can find out more about the position for which you want to apply.

Sales Advisor

Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
  • Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Answer phones courteously and promptly

Job Knowledge

  • Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
  • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
  • Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

Efficiency

  • Execute reductions, price changes, transfers and cash register routines
  • Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

Team Player

  • Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
  • Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Financial Accountability: None

Minimum Candidate Qualifications:
  • High School graduate or equivalent preferred
  • 6 months of experience in customer service, retail industry preferred
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
  • Ability to climb a ladder and use a step stool

Competencies:

  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends

Department Supervisor

Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines
Job Responsibility including but not limited to:
Customer Service
  • Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands

Job Knowledge

  • Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
  • Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management
  • Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
  • Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty
  • Serve as second interviewer and note taker for staff interviews
  • Act as a management witness, on behalf of H&M, in employee discussions as needed

Efficiency

  • Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions
  • Maximize sales through commercial focus and take action to obtain highest level of profitability for the store
  • Actively use sales information to make business decisions regarding merchandising
  • Approve timesheets on a daily basis in the timekeeping system
  • May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Team Player

  • Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
  • Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
  • Ensure that all employee issues are immediately brought to the attention of management team

Financial Accountability: None

Minimum Candidate Qualifications
  • High School graduate or equivalent; Associates Degree preferred
  • 1-2 years of retail customer service experience
  • Prior supervisory experience is a plus
  • Open availability based on business need
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool

Competencies

  • Exceptional customer service and interpersonal skills
  • Ability to provide feedback in a constructive and professional way
  • Ability to be proactive to drive sales
  • Ability to prioritize task execution based on business need
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to multitask in a fast-paced environment
  • Basic computer skills such as data entry are needed
  • Ability and willingness to run a cash register
  • Ability to provide constructive, straightforward feedback and  to coach staff

Department Manager

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people
  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign,
  • promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

  • High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool

Competencies:

  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e.Workshops)

Visual Merchandiser

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team.
Job Responsibility including but not limited to:
Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.
Job Knowledge
Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:
  • Commercial Handbook (Department Book & Seasonal Book)
  • Visual Merchandising Book
  • Technical Book
  • Sales Tools & Store Information
  • Provide the season start information from Sales Organization and prepare the  kickoff with the management team
  • Update the Commercial Handbook (Department Book & Seasonal Book) and  Technical Book with the latest refill pages
  • Plan and implement all store campaigns and activities together with the store  team
  • Ensure consistent garment care throughout the entire store
Efficiency
  • Actively work in a commercial way to maximize sales, focusing on:
    Top Priority Products, A-Areas and Basket items as well as ensuring a Red  Thread is clearly demonstrated through the visual presentation
  • Ensure that orders for display materials and supplies are placed in a timely  manner
  • Responsible for the care and maintenance of display materials
  • Keep the visual room clean and organized
  • Check the material arriving to the store in a timely fashion, confirming  quantities, condition, etc.
  • Minimize security and safety risks
  • Plan and work with sales and operation goals to drive growth
  • Support in-store routines when necessary
Team Player
  • Train, coach and give daily feedback on garment presentation to the store staff
  • Plan and conduct the Keep It Commercial training together with the  Department Manager
  • Provide label and design training for staff and managers
  • Inform store team about changes in the presentation of garments
Financial Accountability: None
Minimum Candidate Qualifications:
  • Associate’s degree in a fashion industry specialty preferred
  • 2 years of retail visual merchandising experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
  • Ability to climb a ladder and use a step stool

Competencies:

  • Strong visual merchandising skills and the ability to drive business through  creativity, fashion consciousness and commerciality
  • Knowledge of basic computer skills
  • Ability to provide day-to-day visual training and guidance through H&M’s  shared values
  • Ability to work in a fast-paced, deadline-driven environment
  • Exceptional customer service and interpersonal skills
  • Strong organizational and time management skills
  • Strong verbal communication skills
  • Able to work independently while still working within a team environment
  • Must be able to work with hand-and-power operated tools and lift in order to  execute display setups
  • Ability to work flexible hours and extended hours at times
  • May be required to travel to support other stores

H&M Job Application Form/PDF

You can check whether there is printable application form available for H&M and you can download it if there is one. You can either submit the application form in person or you can send it via email.

How to Apply for H&M Jobs

http://career.hm.com/content/hmcareer/en_ca/findjob.html

1 thought on “H&M Job Application”

  1. Hoping to recieved your reply to my application. Thank you for your kind consideration.

    Reply

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