H&M Job Application Process
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You can get the chance to work at H&M by applying online. Below, you can find the detailed information about the hiring process of H&M which offers entry-level and managerial positions.
Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. H&M and its associated companies operate in 62 countries with over 4,500 stores and as of 2015 employed around 132,000 people. It is the second-largest global clothing retailer, just behind Spain-based Inditex (parent company of Zara). The company has a significant on-line presence, with on-line shopping available in 33 countries.
Apply Online H&M Jobs
You can be a member of H&M family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application H&M where you can find out more about the position for which you want to apply.
Sales Advisor
Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
- Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
- Answer phones courteously and promptly
Job Knowledge
- Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
- Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
Efficiency
- Execute reductions, price changes, transfers and cash register routines
- Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
Team Player
- Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
- Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook
Financial Accountability: None
Minimum Candidate Qualifications:
- High School graduate or equivalent preferred
- 6 months of experience in customer service, retail industry preferred
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
Competencies:
- Excellent customer service skills
- Ability to recognize and execute selling opportunities
- Ability and willingness to run a cash register
- Good communication and organizational skills
- Ability to multitask in a fast-paced environment
- Ability to take initiative to complete tasks and solve problems
- Ability to meet deadlines
- Ability to manage time and prioritize
- Must be able to work a flexible work schedule including nights and weekends
Department Supervisor
Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines
Job Responsibility including but not limited to:
Customer Service
- Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands
Job Knowledge
- Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
- Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management
- Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
- Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty
- Serve as second interviewer and note taker for staff interviews
- Act as a management witness, on behalf of H&M, in employee discussions as needed
Efficiency
- Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions
- Maximize sales through commercial focus and take action to obtain highest level of profitability for the store
- Actively use sales information to make business decisions regarding merchandising
- Approve timesheets on a daily basis in the timekeeping system
- May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
Team Player
- Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
- Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
- Ensure that all employee issues are immediately brought to the attention of management team
Financial Accountability: None
Minimum Candidate Qualifications
- High School graduate or equivalent; Associates Degree preferred
- 1-2 years of retail customer service experience
- Prior supervisory experience is a plus
- Open availability based on business need
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a stepstool
Competencies
- Exceptional customer service and interpersonal skills
- Ability to provide feedback in a constructive and professional way
- Ability to be proactive to drive sales
- Ability to prioritize task execution based on business need
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to multitask in a fast-paced environment
- Basic computer skills such as data entry are needed
- Ability and willingness to run a cash register
- Ability to provide constructive, straightforward feedback and to coach staff
Department Manager
Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people
- Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
- Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
- Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality
- Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
- Proactively ensure your team has knowledge on all product, campaign,
- promotion, display guidelines and merchandise information
- Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Operations
- Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
- Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
- Responsible for knowledge and completion of cash office operational functions
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- May be assigned overall store responsibility in absence of Store Manager
Customer Service
- Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point
Financial Accountability:
- Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
- Accurately record sales and worked hour figures
Minimum Candidate Qualifications:
- High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a stepstool
Competencies:
- Exceptional customer service and interpersonal skills
- Proven organizational and analytical skills
- Ability to be proactive to drive sales by creating selling opportunities
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to take own initiative and work under own direction
- Ability to work strategically, tactically and operationally
- Able to multi-task in a fast paced environment
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to provide feedback in a constructive and professional way
- Ability to handle conflict and resolve problems constructively
- Experience in administrating progressive discipline process and performance management
- Basic computer skills, such as browser navigation, software interaction and data entry are needed
- Open availability including evenings and weekends
- Minimal travel required as necessary (i.e.Workshops)
Visual Merchandiser
Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team.
Job Responsibility including but not limited to:
Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.
Job Knowledge
Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:
- Commercial Handbook (Department Book & Seasonal Book)
- Visual Merchandising Book
- Technical Book
- Sales Tools & Store Information
- Provide the season start information from Sales Organization and prepare the kickoff with the management team
- Update the Commercial Handbook (Department Book & Seasonal Book) and Technical Book with the latest refill pages
- Plan and implement all store campaigns and activities together with the store team
- Ensure consistent garment care throughout the entire store
Efficiency
- Actively work in a commercial way to maximize sales, focusing on:
Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation - Ensure that orders for display materials and supplies are placed in a timely manner
- Responsible for the care and maintenance of display materials
- Keep the visual room clean and organized
- Check the material arriving to the store in a timely fashion, confirming quantities, condition, etc.
- Minimize security and safety risks
- Plan and work with sales and operation goals to drive growth
- Support in-store routines when necessary
Team Player
- Train, coach and give daily feedback on garment presentation to the store staff
- Plan and conduct the Keep It Commercial training together with the Department Manager
- Provide label and design training for staff and managers
- Inform store team about changes in the presentation of garments
Financial Accountability: None
Minimum Candidate Qualifications:
- Associate’s degree in a fashion industry specialty preferred
- 2 years of retail visual merchandising experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
Competencies:
- Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality
- Knowledge of basic computer skills
- Ability to provide day-to-day visual training and guidance through H&M’s shared values
- Ability to work in a fast-paced, deadline-driven environment
- Exceptional customer service and interpersonal skills
- Strong organizational and time management skills
- Strong verbal communication skills
- Able to work independently while still working within a team environment
- Must be able to work with hand-and-power operated tools and lift in order to execute display setups
- Ability to work flexible hours and extended hours at times
- May be required to travel to support other stores
H&M Job Application Form/PDF
You can check whether there is printable application form available for H&M and you can download it if there is one. You can either submit the application form in person or you can send it via email.
How to Apply for H&M Jobs
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